Integrated Voice Response System
Techvation specializes in Digital signal which carries a message by cultivation of various technologies that help end users provide superior customer experience. Application Maintenance Custom Application Development Product Design & Development Systems Integration Managed Support Services Research & Development.
Overview
Cultivation Through Signal
This Service allows customers to interact with a companys host system through telecommunication channel with a keypad or by speech recognition system. Through which they can get serviced for their own inquiries by following the IVR dialogue and guidance.
IVR systems would respond with prerecorded message or dynamically generated audio by the help of software system which has got hosted in the server. IVR systems will get deployed in the network which are in very good size and to handle very high call volumes.
CIM Industry
Technology Consulting
Contact Center Intelligence & Reports
Agent Productivity
Outbound Interaction Management
Self Service
Workforce Management
Quality Monitoring
Customer Behavior Analytics
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